Shipping and Delivery Policy

Last updated: October 15, 2026

This policy explains how orders placed with MADE BY HUBO are processed and delivered.

1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, supplier requirements, destination and other operational factors.

Please ensure that your delivery address, email address and contact details are accurate when placing your order.

2. Shipping and Fulfilment Locations

MADE BY HUBO works with third-party suppliers and fulfilment partners, including CJ Dropshipping. Depending on the product and destination, orders may be dispatched from locations in China, Germany, Poland, Spain, the United Kingdom, the United States or other available locations.

The dispatch location varies by product. Orders containing multiple products may arrive in separate parcels.

3. Delivery Estimates

Delivery estimates depend on the product, dispatch location, destination, shipping method, customs processing and carrier.

Any delivery estimate displayed on a product page or at checkout is an estimate, not a guarantee, unless expressly stated otherwise. Delays may occur due to customs inspections, public holidays, weather, carrier disruptions or other circumstances.

Your statutory rights regarding delivery deadlines and undelivered orders remain unaffected.

4. Shipping Fees

Applicable shipping charges will be displayed at checkout before you complete your purchase, unless otherwise stated.

Please review the total order amount before submitting payment.

5. Tracking

Tracking information will be provided when available from the fulfilment partner or carrier. Tracking updates may take time to appear after dispatch.

If your tracking information has not updated for an extended period or your parcel appears to be missing, contact bzkgroupsrl@gmail.com and include your order number.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import VAT, handling charges or other fees depending on the destination country, product and shipping arrangements.

Unless the checkout or product listing expressly states that such charges are included, do not assume they are included in the purchase price.

Any customs or tax obligations legally applicable to the seller will be handled in accordance with applicable law.

7. Incorrect Addresses and Delivery Problems

Customers are responsible for providing complete and accurate delivery details. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If your parcel is delayed, lost, damaged or delivered incorrectly, contact us at bzkgroupsrl@gmail.com. We will review the circumstances and work with the relevant fulfilment partner or carrier.

8. Contact Details

Store name: MADE BY HUBO
Legal company name: BZK GROUP S.R.L.
Company registration number (TSN): J2020014382400
EUID: ROONRC.J2020014382400
CUI: 43256720
Registered office: Strada Neamului Nr. 1D, Bl. 1, Ap. D11, Bragadiru, Ilfov 077025, Romania
Email: bzkgroupsrl@gmail.com
Phone: +40 729 681 878

Nothing in this policy removes any mandatory consumer rights or obligations.